Of course we’d like to think that we’re all perfect and don’t ever make mistakes, but the reality is that on occasion we have to give time away for one reason or another. Usually when this happens it’s helpful to let the client know that you aren’t charging them for this time. The only way that I’ve found to do this now is to create an invoice ahead of time and enter a negative line item adjustment entry. It would be much nicer if we could just import the non-billable entries to the invoice. I tried leaving it billable and creating a negative timer entry but that doesn’t work. If there’s any better way to accomplish this I’m all ears.

- Dave

Invoicing “non-billable” time will never happen. By definition, non-billable time is time you can’t bill for! In Cashboard people use that non-billable time for a variety of things – most often though to separate what they include in an invoice, and approving their employee’s time.

1. Invoice for the time, then credit that time with a negative $ amount line-item on the invoice. (As it appears you’re doing now)
2. Create a task in your project with a billing rate of $0, then track all time under that task.

PS: Moving this to “tips and tricks”

Here’s how I do it:

Date: 7/4/08
Hours: 0
Description: “No Charge: 4 Hours of time spent researching….”

I think there needs to be an option added. Billable, Non-Billable, No-Charge